Scope
This policy covers information collected through this website and through messages you send us. Protected health information (PHI) we receive as a laboratory, such as test orders, specimens and results, is governed by HIPAA and our Notice of Privacy Practices, not this policy.
Information we collect
- Information you give us: name, organization, role, email, phone and anything you write in a form or email.
- Technical information: browser type, device, pages visited and general location, collected through essential storage and, only if you agree, analytics cookies. If your browser sends a Global Privacy Control signal, we treat it as a choice to decline analytics. See our Cookie policy.
Please don't send patient health information through website forms or general email. Your program specialist will provide a secure way to share it.
How we use information
- Respond to inquiries and set up testing programs
- Provide customer support and program updates
- Improve the website and our services
- Meet legal, regulatory and security obligations
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
How we share information
We share information only with service providers who help us run the website and our programs (for example, website hosting and form processing, email, analytics if you accept it, and program partners such as Global Clinical Services), under agreements that limit how they can use it; when required by law; or to protect our rights and the safety of others.
Security and retention
We use administrative, technical and physical safeguards to protect information. We keep website inquiry information only as long as needed for the purposes above or as required by law.
Your choices and rights
You can ask us to access, correct or delete personal information you've given us through this website, and you can opt out of marketing emails at any time. California residents may have additional rights under the California Consumer Privacy Act, including the right to know, delete and correct personal information and to not be discriminated against for exercising those rights. To make a request, contact us using the details below. We will verify your request before acting on it.
Children
This website is intended for healthcare organizations and adults. We do not knowingly collect personal information from children under 13 through this website.
Changes to this policy
We may update this policy. The effective date at the top shows when it was last changed.
Contact us
Achieve Diagnostics (AchieveDx)
3770 Tansy St, Suite 101, San Diego, CA 92121
Phone: (618) 224-4383
Email: info@achievedx.com