Our duties
As a clinical laboratory, Achieve Diagnostics is required by law to maintain the privacy of your protected health information (PHI), to give you this notice of our legal duties and privacy practices, to follow the terms of the notice currently in effect, and to notify you if a breach affects your unsecured PHI.
How we may use and disclose your information
- Treatment: to perform your test and send results to the clinicians and pharmacists involved in your care.
- Payment: to bill and collect payment from your health plan, including verifying eligibility and obtaining prior authorization.
- Healthcare operations: for quality control, training, accreditation and running our laboratory.
- People involved in your care: with a family member, legal representative or facility staff involved in your care, such as for a skilled nursing resident, unless you object.
- Business associates: with companies that perform services for us, such as program coordination, under written agreements to protect your information.
- As required by law: including public health reporting, health oversight, legal proceedings, law enforcement in limited cases, and to avert a serious threat to health or safety.
Uses that require your permission
Other uses, including most marketing and any sale of your PHI, require your written authorization. You may revoke an authorization in writing at any time, except to the extent we have already relied on it.
Genetic information
Federal law (the Genetic Information Nondiscrimination Act) and California law limit how health insurers and employers may use genetic information. We do not use or disclose your genetic test results for underwriting purposes.
Your rights
- Get a copy of your test results and other PHI we hold, on paper or electronically. As a laboratory, we can give completed test reports directly to you or your representative
- Ask us to correct information you believe is wrong
- Request confidential communications, such as at a different address
- Ask us to limit certain uses and disclosures. If you pay for a test in full yourself, you can ask us not to share it with your health plan, and we will agree unless the law requires the disclosure
- Get a list of certain disclosures we have made
- Get a paper copy of this notice
- Choose someone to act for you
- Be notified if a breach affects your unsecured PHI
Complaints
If you believe your privacy rights have been violated, you can file a complaint with us using the contact details below, or with the U.S. Department of Health and Human Services Office for Civil Rights at 200 Independence Avenue SW, Washington, DC 20201, by calling 1-877-696-6775, or at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Changes to this notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be posted on this page, and you can ask us for a copy at any time.
Contact our privacy officer
Attn: Privacy Officer
Achieve Diagnostics (AchieveDx)
3770 Tansy St, Suite 101, San Diego, CA 92121
Phone: (618) 224-4383
Email: info@achievedx.com